Refund policy
At CrystalCrafts, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help with our hassle-free return and refund process.
30-Day Return Guarantee
We proudly offer a 30-day return policy from the date your order is delivered.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused or only minimally used.
- Be in its original packaging whenever possible.
- Include all accessories, components, and documentation received with the product.
Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned:
- Gift cards
- Downloadable digital products
- Customized or personalized products
- Clearance or final sale items
- Products damaged due to misuse or improper handling
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Once verified, we will provide a replacement or issue a full refund at no additional cost.
Return Process
To initiate a return:
Email: support@crystalcrafts.cyou
Please include:
- Full name
- Order number
- Reason for return
Our support team will provide detailed return instructions.
Please do not return any products without receiving authorization first.
Refunds
After receiving and inspecting your returned item, we will notify you regarding approval.
If approved:
- Refunds are issued to the original payment method.
- Processing usually takes 5–10 business days depending on your financial institution.
Original shipping costs (if applicable) are generally non-refundable unless the return is due to our error.
Exchanges
We gladly replace products that arrive defective or damaged.
For exchanges, please contact our customer support team before sending any items back.
Order Cancellation
Orders may be cancelled before processing or shipment.
If an order has already shipped, it must follow our standard return procedure.
Contact
CrystalCrafts
Website: https://crystalcrafts.cyou
Email: support@crystalcrafts.cyou
Phone: +1 604 533-8893
Address:
60-21848 50 Ave
Langley, BC V3A 8A9
Canada